Terms of Use

Strong Steps Physio

Last updated: February 2026

These Terms of Use apply to all services provided by Strong Steps Physio, including physiotherapy consultations, telehealth services, online programs, and use of our website.

By accessing our website, booking an appointment, or purchasing a program, you agree to these Terms of Use.

1. About our services

Strong Steps Physio provides physiotherapy services delivered by a registered Australian physiotherapist. Services may include:

  • Telehealth consultations

  • Online physiotherapy assessments

  • Individualised or pre-made exercise programs

  • Educational resources

Our services are designed to support physical function and development but do not replace medical care provided by a doctor or specialist.

2. Eligibility and consent

Our services are provided primarily to children and adolescents.

For clients under 18 years of age:

  • A parent or legal guardian must provide consent

  • The parent or guardian confirms they have the authority to make healthcare decisions for the child

By engaging our services, you confirm that the information you provide is accurate and complete.

3. Telehealth services

Physiotherapy services may be delivered via telehealth.

By participating in telehealth:

  • You acknowledge there are limitations compared to in-person assessment

  • You agree to follow safety instructions provided during sessions

  • You accept responsibility for ensuring a safe and suitable environment during sessions

Strong Steps Physio reserves the right to recommend in-person assessment if telehealth is not clinically appropriate.

4. Online programs and general advice

Some programs and resources are pre-made and general in nature.

These:

  • Are not a substitute for individual assessment unless explicitly stated

  • Should be performed within personal limits

  • Should be stopped if pain, discomfort, or adverse symptoms occur

You are responsible for ensuring exercises are appropriate for your child’s abilities and health status.

5. Bookings and appointments

Appointments are booked via our online booking system or as otherwise agreed.

  • Appointment times are reserved specifically for you

  • Late arrival may result in shortened session time

  • Missed appointments may be charged in accordance with our cancellation policy

6. Cancellation & Non-attendance policy

Appointments are reserved specifically for you.

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment

  • Cancellations with less than 24 hours’ notice, or failure to attend, may incur a cancellation fee of up to 100% of the appointment cost

  • Late arrival may result in a shortened session, with the full fee still payable

For telehealth appointments, failure to attend the scheduled session time will be considered a non-attendance.

Cancellation fees may be waived at the discretion of Strong Steps Physio in exceptional circumstances.

7. Fees and payments

Fees are displayed at the time of booking or purchase.

  • Payments are processed securely via third-party providers (e.g. Stripe)

  • Strong Steps Physio does not store full payment card details

  • Invoices and receipts are provided where applicable

8. Intellectual property

All content provided by Strong Steps Physio, including:

  • Exercise programs

  • Videos

  • Written materials

  • Website content

is the intellectual property of Strong Steps Physio.

You may not copy, reproduce, share, or distribute content without written permission.

Programs are licensed for personal use only.

9. Limitation of liability

To the extent permitted by law:

  • Strong Steps Physio is not liable for injury, loss, or damage resulting from misuse of information or failure to follow instructions

  • You accept responsibility for participation in exercises and activities

Nothing in these Terms excludes rights under Australian Consumer Law.

10. Privacy

Personal information is handled in accordance with our Privacy Policy, available at:
https://www.strongstepsphysio.com.au/privacy-policy

11. Changes to these terms

These Terms of Use may be updated from time to time.
The current version will always be available on our website.

12. NDIS Participants

Strong Steps Physio may provide services to NDIS participants, either as a registered or unregistered provider.

For NDIS-funded services:

  • Services are provided in line with the participant’s NDIS Plan and agreed goals

  • A valid Service Agreement may be required prior to commencement

  • Cancellations are managed in accordance with the NDIS Price Guide, including short notice cancellation rules

  • It is the responsibility of the participant or their representative to ensure sufficient funding is available

Where applicable, claims may be made through the NDIS portal or invoiced to a plan manager or self-managed participant.

13. Contact

If you have questions about these Terms of Use, please contact:

Strong Steps Physio
Email: info@strongstepsphysio.com.au
Website: www.strongstepsphysio.com.au