Privacy Policy

Strong Steps Physio

Last updated: February 2026

Strong Steps Physio is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Strong Steps Physio is an online physiotherapy service operated by a registered Australian physiotherapist, providing paediatric physiotherapy services, online programs, and telehealth consultations.

Business name: Strong Steps Physio
Contact email: info@strongstepsphysio.com.au
Website: www.strongstepsphysio.com.au

2. What information we collect

We may collect personal and sensitive information necessary to provide physiotherapy services, including:

  • Parent or guardian name and contact details

  • Child’s name, date of birth, and relevant health information

  • Medical history, developmental history, diagnoses, and functional concerns

  • Assessment findings, clinical notes, and treatment plans

  • Appointment details and correspondence

  • Payment and billing information (processed securely via third-party providers)

Health information is classified as sensitive information under Australian law and is handled with a higher level of protection.

3. How we collect information

We collect information through:

  • Online intake, consent, and booking forms

  • Telehealth consultations

  • Program purchases and website forms

  • Email, phone, or video communication

  • Secure practice management software (e.g. Cliniko)

Information is generally collected directly from the parent or legal guardian. In some cases, information may be provided by other health professionals with consent.

4. Why we collect and use information

We collect and use personal information to:

  • Provide physiotherapy assessments and treatment

  • Develop and deliver individualised or pre-made programs

  • Communicate with parents or guardians

  • Manage appointments, records, and clinical notes

  • Process payments and issue invoices

  • Meet legal, professional, and regulatory obligations

  • Improve our services and client experience

We only collect information that is reasonably necessary for these purposes.

5. Disclosure of information

We do not sell or rent personal information.

Information may be disclosed to:

  • Other health professionals involved in care (with consent)

  • Practice management and secure data storage providers (e.g. Cliniko)

  • Payment processors (e.g. Stripe)

  • Regulatory bodies where required by law

Some service providers may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy standards.

6. Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

This includes:

  • Secure, encrypted practice management systems

  • Password-protected accounts

  • Restricted access to clinical information

  • Secure third-party payment processing

Clinical records are retained in accordance with Australian legal and professional requirements.

7. Access and correction

You may request access to, or correction of, personal information held about you or your child by contacting us in writing.

We will respond within a reasonable timeframe and may require identity verification.

8. Consent for children

For clients under 18 years of age, consent must be provided by a parent or legal guardian. By engaging our services, you confirm that you have the authority to provide this consent.

9. Telehealth consent

Strong Steps Physio provides physiotherapy services via telehealth, including video consultations, online assessments, and remote program delivery.

By engaging in telehealth services, you acknowledge and consent to the following:

  • Telehealth involves the use of video, audio, and/or digital communication to deliver physiotherapy services remotely

  • Telehealth may not be suitable for all conditions or circumstances, and in some cases an in-person assessment may be recommended

  • There are inherent limitations to telehealth, including reduced ability to perform hands-on assessment

  • Reasonable steps are taken to ensure privacy and security of telehealth platforms; however, no system is entirely risk-free

  • You are responsible for ensuring you are in a private and safe environment during telehealth sessions

  • You may withdraw consent for telehealth at any time and request alternative arrangements

For clients under 18 years of age, telehealth consent must be provided by a parent or legal guardian. Participation in telehealth services indicates that you have the authority to provide this consent.

10. Website and cookies

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not collect personally identifiable health information.

11. Complaints

If you have a concern about privacy or how information is handled, please contact us directly.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.