Privacy Policy
Strong Steps Physio
Last updated: April 2026
Strong Steps Physio is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Strong Steps Physio is an online physiotherapy service operated by a registered Australian physiotherapist, providing running injury rehabilitation, online programs, and telehealth consultations.Business name: Strong Steps Physio
Contact email: info@strongstepsphysio.com.au
Website: www.strongstepsphysio.com.au
2. What information we collect
We may collect personal and sensitive information necessary to provide physiotherapy services, including:Name and contact detailsDate of birthRelevant health information and medical historyInjury history and running/training historyAssessment findings, clinical notes, and treatment plansAppointment details and correspondencePayment and billing information (processed securely via third-party providers)Health information is classified as sensitive information under Australian law and is handled with a higher level of protection.
3. How we collect information
We collect information through:Online intake, consent, and booking formsTelehealth consultationsProgram purchases and website formsEmail, phone, or video communicationSecure practice management software (e.g. Cliniko)Information is generally collected directly from you. In some cases, information may be provided by other health professionals with your consent.
4. Why we collect and use information
We collect and use personal information to:Provide physiotherapy assessments and treatmentDevelop and deliver personalised rehabilitation or running programsCommunicate with you about your careManage appointments, records, and clinical notesProcess payments and issue invoicesMeet legal, professional, and regulatory obligationsImprove our services and client experienceWe only collect information that is reasonably necessary for these purposes.
5. Disclosure of information
We do not sell or rent personal information.Information may be disclosed to:Other health professionals involved in your care (with consent)Practice management and secure data storage providers (e.g. Cliniko)Payment processors (e.g. Stripe)Regulatory bodies where required by lawSome service providers may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy standards.
6. Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.This includes:Secure, encrypted practice management systemsPassword-protected accountsRestricted access to clinical informationSecure third-party payment processingClinical records are retained in accordance with Australian legal and professional requirements.
7. Access and correction
You may request access to, or correction of, personal information held about you by contacting us in writing.We will respond within a reasonable timeframe and may require identity verification.
8. Consent for minors
For clients under 18 years of age, consent must be provided by a parent or legal guardian. By engaging our services, you confirm that you have the authority to provide this consent.
9. Telehealth consent
Strong Steps Physio provides physiotherapy services via telehealth, including video consultations, online assessments, and remote program delivery.By engaging in telehealth services, you acknowledge and consent to the following:Telehealth involves the use of video, audio, and/or digital communication to deliver services remotelyTelehealth may not be suitable for all conditions, and in some cases an in-person assessment may be recommendedThere are limitations to telehealth, including reduced ability to perform hands-on assessmentReasonable steps are taken to ensure privacy and security; however, no system is entirely risk-freeYou are responsible for ensuring you are in a private and safe environment during sessionsYou may withdraw consent for telehealth at any timeFor clients under 18 years of age, consent must be provided by a parent or legal guardian.
10. Website and cookies
Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not collect identifiable health information.
11. Complaints
If you have concerns about privacy or how your information is handled, please contact us directly.If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to this policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.